InterSpace Help Desk — Knowledge base

Knowledge base

Getting Started

Getting Started

14 Topics

My song is on another artist’s Apple Music Account How do i know my Song is Live? Does your Distristribution package include promotions? Do i need to renew my subscription? Which stores do you distribute to? Refund Policy

InterSpace CMS (Management System)

InterSpace CMS (Management System)

4 Topics

What is InterSpace CMS → How to Create a New Release (Video) How to Navigate the Dashboard → Common Reasons for Release Rejections

Royalties & Payments

Royalties & Payments

10 Topics

Minimum Threshold Payment How do i withdraw my Royalties Currency Coversion How much will i get paid from stores? When will i get paid when will my sales reports appear?

Music Standards and Style Guidelines

Music Standards and Style Guidelines

11 Topics

Track Count Limit Releasing Cover songs, remixes or sample songs What are your artwork Specification Album Art Policies Capitalization, Abbreviations, Accents and Characters Track Titles

Accounts

Accounts

6 Topics

How do I change my account password? If I upgrade my plan, will this affect my previous albums? How do I cancel my account? If I don’t renew my subscription, will my music still be available on streaming platforms? Is it possible to downgrade my plan? I can’t access my account. I’m not receiving the OTP (verification code).

Legal & Copyrights

Legal & Copyrights

9 Topics

What means of identification is accepted to verify my account? SoundExchange Inorganic Activity: Artificial Streams and Inauthentic Play Counts My song was removed due to “abnormal streaming activity”. What does this mean? The approval team has requested me to provide an authorization to distribute my content. What sort of document is considered valid? Why can’t I withdraw my royalties?

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