Overview

InterSpace Distribution is hiring for Support / Client Relations to be the frontline voice of the company, helping the artists and labels we distribute for resolve issues quickly and building trust in every interaction.

Responsibilities

• Respond to support tickets and client inquiries across email and the help center
• Troubleshoot account, billing, royalty, and delivery issues, escalating where needed
• Maintain a high first-response and resolution-time standard
• Educate clients on platform features, release requirements, and best practices
• Document recurring issues and contribute to the knowledge base
• Collaborate with content operations and engineering on unresolved technical issues
• Represent the voice of the client in internal product discussions

Requirements

• Prior experience in customer support, client success, or a client-facing role
• Excellent written communication skills and a patient, solutions-oriented approach
• Comfortable working with support and ticketing tools and internal dashboards
• Interest in the music industry and distribution space
• Ability to multitask across a queue of concurrent conversations
• Experience in music, SaaS, or fintech support is a plus

How to Apply

Send your CV and a short note about your experience to hr@interspacemusic.com with the subject line “Support / Client Relations”.