InterSpace Distribution
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Distribution
Music distributionSingles, EPs and albums to 150+ storesHow it worksUpload, QC, delivery, statementsStores and platformsEvery store we deliver to, by regionMusic video distributionYouTube Music, VEVO, Apple Music TV, TidalFilm distributionFeatures, documentaries and series to VOD platformsVOD platformYour own streaming service on web, mobile and TVYouTube MCN and Content IDCertified Service Provider, CMS accessFree distributionThree lifetime releases at no costCover song licensingMechanical licences for cover songsCompare plansFree vs Artiste vs Artist Plus vs Label
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PublishingRegister compositions, collect the writer's sideRoyalties and splitsPer-store statements, automatic splits, payoutsSmartLinksOne link, pre-saves and a bio pagePromotionPlaylist pitching, PR, marketing campaignsLabels and partnersRosters, team seats, wholesale termsMobile appRelease and withdraw from your phoneRoyalty calculatorEstimate what your streams earnDistribution partnersThe network behind every delivery
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About InterSpaceFounded 2021 in Port Harcourt, working worldwidePress and newsAnnouncements and partnershipsCareersOpen roles on the teamContactSupport, sales, legal, pressBecome a partnerLabels, managers, sub-distributorsFAQAnswers before you sign up
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Support / Client Relations

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Support / Client Relations

Website interspacegroup InterSpace Distribution

Independent music distribution for artists and labels.

Overview

InterSpace Distribution is hiring for Support / Client Relations to be the frontline voice of the company, helping the artists and labels we distribute for resolve issues quickly and building trust in every interaction.

Responsibilities

  • Respond to support tickets and client inquiries across email and the help center
  • Troubleshoot account, billing, royalty, and delivery issues, escalating where needed
  • Maintain a high first-response and resolution-time standard
  • Educate clients on platform features, release requirements, and best practices
  • Document recurring issues and contribute to the knowledge base
  • Collaborate with content operations and engineering on unresolved technical issues
  • Represent the voice of the client in internal product discussions

Requirements

  • Prior experience in customer support, client success, or a client-facing role
  • Excellent written communication skills and a patient, solutions-oriented approach
  • Comfortable working with support and ticketing tools and internal dashboards
  • Interest in the music industry and distribution space
  • Ability to multitask across a queue of concurrent conversations
  • Experience in music, SaaS, or fintech support is a plus

How to Apply

Send your CV and a short note about your experience to hr@interspacemusic.com with the subject line “Support / Client Relations”.

To apply for this job email your details to hr@interspacemusic.com

Questions

Common questions.

How do I apply for the Support / Client Relations role?
Email a cover letter and CV to hr@interspacemusic.com with the role name in the subject line. Shortlisted candidates get a written task, then two interviews.
Is the role remote?
Roles are based in Port Harcourt unless the listing says remote or hybrid.
What is the salary?
Salary is discussed at interview and depends on experience; the listing states the level.