Fix the Tix Launches Fan Action Center
Fix the Tix has introduced a Fan Action Center to aid fans facing deceptive ticket resale practices. The center is intended to help concertgoers respond to misleading listings, fraudulent tickets, inflated prices, and other problematic resale tactics.
The launch coincides with a report from the National Independent Venue Association (NIVA) identifying over 6,000 websites and URLs that allegedly impersonate artists, venues, festivals, and tours to redirect consumers to secondary ticket marketplaces.
NIVA has sent letters to State Attorneys General requesting investigations into potential consumer protection law violations. The organization also called on resale platforms – including StubHub, Viagogo, TicketNetwork, Concerts50, TicketSqueeze, and BigStub – to address deceptive websites used by sellers.
The Fan Action Center provides a central location for fans to request refunds, contact policymakers, report issues, and share experiences. It also offers educational materials to help consumers identify speculative listings and avoid misleading resale sites.
This development occurred as Ticketmaster paused sales for Celine Dion’s Paris concerts due to reported “suspicious activity” on its platform.
Fix the Tix stated the aim is to empower fans with practical tools while gathering data and generating public support for broader ticketing reform. The organization intends to promote the center via QR codes at venues and festivals nationwide.
Legislators are currently reviewing ticketing issues such as speculative sales, hidden fees, excessive resale markups, and transparency requirements. Ticketing reform has garnered bipartisan attention, with state legislatures, federal agencies, artists, venues, promoters, and advocacy groups pushing for stronger consumer protections.
Fix the Tix advocates for policies including all-in pricing, restrictions on speculative ticketing, and limits on resale markups.
Independent venues often deal with frustrated fans who have purchased invalid tickets through unofficial channels, even though the venues were not involved in the transactions. These venues can also suffer reputational damage when fans incorrectly blame the event organizer for ticketing problems caused by resellers.
For independent artists, negative ticket-buying experiences can damage fan trust and create friction within the live music ecosystem. The Fan Action Center is part of an effort to address these issues and provide fans with a means of seeking resolution.
